Incidents | 🇨🇦 D4H Canada (CA)

Authentication services not available

Thu, 12 Jun 2025 11:17:00 -0000

All systems are now fully operational. Root cause analysis A new release was deployed to production this morning, but due to a misconfiguration in our deployment process one file was not properly deployed, disrupting certain system functions. Our health checks and smoke tests failed to pick up the issue on both our staging and production environments. To prevent this from happening in the future we are adding additional deployment checks to validate that specific system area.

Authentication services not available

Thu, 12 Jun 2025 10:31:00 -0000

Users are reporting difficulties signing in.

Team Manager unavailable

Wed, 14 May 2025 11:03:00 -0000

Team Manager is now fully operational. Thanks again for your patience.

Team Manager unavailable

Wed, 14 May 2025 11:00:00 -0000

Team Manager is temporarily unavailable. We're deploying a fix now and expect it to be back online in 10–20 minutes. Thanks for your patience.

Some users are experiencing issues with Team Manager mobile apps

Tue, 25 Mar 2025 14:50:00 -0000

The issue affecting the D4H Personnel & Training and Equipment mobile apps has now been resolved. Please update your mobile app to version 2025.3.3. If you continue to experience difficulties after updating, try clearing the cache in the D4H app(s). If problems still persist, please email us at help@d4h.com, and we will connect with you to troubleshoot.

Some users are experiencing issues with Team Manager mobile apps

Mon, 24 Mar 2025 16:39:00 -0000

Personnel & Training - Some users are reporting some screens appear blank on the mobile app on selected phone models. We recommend uninstalling an re-installing the application if this affects you. We are working on a new release which should resolve this. Please contact help@d4h.com of this has impacted you. Equipment Management - It is currently not possible to create a new activity when logging equipment usage through the mobile app. This issue has been resolved and is awaiting distribution approval on the app stores. A workaround is to create the activity on the browser then select it on mobile. We expect a release to be approved for distribution within less than 24 hours. These issues are due to our migration to a new higher performance Team Manager API which provides our new platform for granular permissions, performance, and significant future advancements.

Weather services disruption

Tue, 18 Mar 2025 10:36:00 -0000

Weather services are now fully operational.

Weather services disruption

Mon, 17 Mar 2025 19:51:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Weather services disruption

Tue, 11 Mar 2025 00:01:00 -0000

Weather services are now fully operational.

Weather services disruption

Mon, 10 Mar 2025 17:41:00 -0000

Equipment Management Movement Issues

Wed, 05 Feb 2025 18:52:00 -0000

Services have now been resumed. But if you still run into any issues, please drop an email to help@d4h.com

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

This issue was related to a loss of indexing on equipment items after an equipment move was carried out. A fix was applied at 15:44 UTC resolving this issue. Impacted accounts are currently having their equipment indexes re-built, and our estimate is that all indexes will be restored by 20:00 UTC at the latest. Thank you for your patience.

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

A number of accounts are currently experiencing some difficulties with moving and listing equipment. We have identified the issue and are actively working on a fix. We expect a fix to be released shortly.

Sign-in issues for some users on Team Manager (Canadian region)

Wed, 27 Nov 2024 05:41:00 -0000

Previously affected users confirm that they can now login normally. It may remain necessary for some to clear their browser cache. We continue to monitor. If you still encounter any issues, please get in touch with support.

Sign-in issues for some users on Team Manager (Canadian region)

Wed, 27 Nov 2024 03:18:00 -0000

We have applied remediation actions and are receiving reports from previously affected users that they can now login normally. We continue to monitor. If you still encounter any issues, please get in touch with support.

Sign-in issues for some users on Team Manager (Canadian region)

Tue, 26 Nov 2024 18:53:00 -0000

A small number of Team Manager users in the Canadian region users may have sign in issues when they are not already signed in and are using a web browser. We are actively working on remediation. In the meantime: - Users may be able to sign in after clearing their browser cache; or - Users may be able to sign in using an incognito window API and mobile app services are unaffected. Other regions are unaffected.

Team Manager, Team Manager API (v2), and 1 other service are down

Sat, 10 Aug 2024 03:07:41 -0000

Team Manager API (v2) recovered.

Team Manager, Team Manager API (v2), and 1 other service are down

Sat, 10 Aug 2024 03:07:13 -0000

User Accounts recovered.

Team Manager, Team Manager API (v2), and 1 other service are down

Sat, 10 Aug 2024 02:58:04 -0000

User Accounts went down.

Team Manager, Team Manager API (v2), and 1 other service are down

Sat, 10 Aug 2024 02:42:49 -0000

Team Manager API (v2) went down.

Team Manager, Team Manager API (v2), and 1 other service are down

Sat, 10 Aug 2024 02:14:12 -0000

Team Manager recovered.

Team Manager, Team Manager API (v2), and 1 other service are down

Sat, 10 Aug 2024 02:13:20 -0000

Team Manager went down.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 18:44:20 -0000

Team Manager API (v2) recovered.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 18:41:09 -0000

Team Manager recovered.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 18:32:39 -0000

Team Manager API (v2) went down.

Team Manager and Team Manager API (v2) are down

Wed, 07 Aug 2024 18:30:59 -0000

Team Manager went down.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 16:46:00 -0000

Users are now able to go back into their Team Dashboard when clicked into the team name. Please note that we continue to monitor it.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 14:21:00 -0000

A small number of users have reported difficulty accessing their Team Manager dashboards. We have already attempted a number of fixes which has resolved the issue for most people who have reported it, and we continue to work on a resolution for everyone.

Delayed SMS MFA codes for some Canadian cell carriers

Sun, 03 Mar 2024 23:37:00 -0000

We are receiving reports that this issue has resolved itself. We will continue to monitor.

Delayed SMS MFA codes for some Canadian cell carriers

Sat, 02 Mar 2024 22:42:00 -0000

We have multiple reports that some Canadian users are having delays in SMS delivery today. In all reported cases, our logs show that the message is 'accepted by the carrier' as normal - so we believe the carrier may be flagging them. We're now working to switch sending number to a local Canadian number to see if we get improvements. If you're not getting SMS in a timely manner, you can deactivate your MFA to get back in (with verification by one of your D4H administrators), but we'd highly recommend re-activating it again using an 'Authenticator App' instead of SMS. We recommend either Google Authenticator app or Microsoft Authenticator app. Both are freely available if you search in the app store and more reliable and secure than SMS. Not having MFA will make your account significantly less secure.

D4H Personnel & Training, D4H Equipment Management, and 1 other service are down

Thu, 29 Feb 2024 15:16:42 -0000

D4H Team Manager API (v2) recovered.

D4H Personnel & Training, D4H Equipment Management, and 1 other service are down

Thu, 29 Feb 2024 15:14:31 -0000

D4H Team Manager API (v2) went down.

D4H Personnel & Training, D4H Equipment Management, and 5 other services are down

Mon, 15 Jan 2024 01:01:20 -0000