Degraded

Custom field data missing from some CSV exports

Some custom field data is currently missing from CSV exports in Intelligence > Reports. The fields are blank instead of containing their value.

We expect to resolve this issue shortly.

Resolved

Some users unable to sign-in

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today.

The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.